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Lifeline for vulnerable who need home delivery - man finds slots at all stores via link SUPERMARKETS such as Sainsbury's, Tesco, Asda and Morrison's have been inundated with home delivery orders. Tesco has already limited customers to an 80 item shop and it's hoped this new rule will help boost the number of available delivery slots for those vulnerable to coronavirus. THE boss of supermarket chain Tesco has urged healthy shoppers to leave delivery slots for elderly and vulnerable customers during the coronavirus crisis. Stores across the UK have been placed. Initial allocation based on population of between 300 and 2,000 online priority delivery slots per referrer to allocate in line with the suggested triage framework. The referrer can set the time limit for the vulnerable person's priority access to slots – the default end date is set at 31/3/2021.
As most of us have discovered, bagging a supermarket delivery right now is on a par with winning the lottery – the booking slots are snapped up straight away, meaning many vulnerable customers are struggling to find a solution to getting their food shopping. The government has provided stores with a list of clinically vulnerable people who qualify for priority booking, however, some are still unsure of how to book their delivery slots. We contacted Tesco to find out exactly how these customers can book online shops…
A spokesperson for Tesco told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'
© Provided by Hello! tesco-signTesco are prioritising their vulnerable customers
How many vulnerable people have Tesco contacted?
Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
Tesco Home Delivery
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What if I don't have a Tesco account but am a vulnerable person?
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Is Tesco adding more online delivery slots?
Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still difficult to get an online delivery slot at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so we can start to free up more slots for the more vulnerable.'
Is Tesco recruiting more delivery drivers?
The supermarket is in the process of adding almost 200 new delivery vans and has recruited 2,500 new drivers and more than 5,000 pickers.
MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person
What are Tesco's shopping times for vulnerable customers?
The Tesco website states: 'We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.'
Despite the coronavirus lockdown measures beginning to ease, online shopping continues to be very popular so it has become no easier to bag a fooddelivery slot. We all know how frustrating it can be to prepare a food basket only to see there are still no available slots - and this is even more worrying if you're a vulnerable customer. Since the government issued its list of the UK's most clinically vulnerable people, supermarket bosses have been working to prioritise home delivery slots for those who need it most. We contacted Tesco to find out exactly how vulnerable customers can book online deliveries...
A spokesperson told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'
Tesco are prioritising their vulnerable customers
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
MORE: Best meal delivery services to order from home during lockdown
What if I don't have a Tesco account but am a vulnerable person?
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Is Tesco adding more online delivery slots?
Yes, they are. The website states: 'We’re expanding our home delivery and Click+Collect capacity as fast as we can. We’ve already added hundreds of thousands of new slots, and we’re recruiting thousands of new colleagues to pick your orders, plus thousands of new drivers to deliver them.'
Tesco CEO Dave Lewis previously said: 'As a result of these changes, we’ve increased the number of online orders every week from 590,000 in the first week of the crisis, to over 1 million this week. We’ll increase this further to 1.2 million slots in the next two weeks.'
What priority slots are available at Tesco?
The Tesco website states: 'So that we can help as many customers as possible, our priority delivery slots will have an 8-hour delivery window – either from 10am to 6pm or 2pm to 10pm. If you’re a vulnerable customer booking a priority slot, please make sure the mobile number in your account is correct. On the day of delivery, we’ll text you to let you know when your 1-hour slot is within your chosen window.'
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Is there a limit on the number of delivery and click+collect slots I can book each week?
Tesco has introduced a limit of one order a week, which means you may be unable to see future delivery slots online if you've already made an order. The supermarket has put this limit in place to help thousands more customers secure a delivery slot.
I've managed to secure a priority slot but now I need to either change or cancel it?
If for any reason you need to change or cancel your delivery slot, you can do this but no later than 11.45 pm on the night before your delivery. Demand for online home delivery slots is of course still extremely high, so Tesco can't guarantee that you'll be able to get another slot in the coming days.
MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person
What is Tesco doing to ensure both vulnerable and regular customers have access to essential groceries?
Tesco Online Delivery Slots
According to the website, Tesco is encouraging customers to buy only what they need and has kept restrictions on certain products to ensure there is enough for everyone. There is also a limit of 80 items per online order. Tesco explains: 'As our stock levels are returning to normal, we’re removing the purchasing limits on the majority of products in our stores. On some products such as toilet roll, alcohol, pasta, and hand sanitisers, we’ve kept these limits until we’re fully stocked up again.'
What happens when Tesco delivers to those who are self-isolating?
Tesco has encouraged customers to notify the supermarket if they are self-isolating when they order using the delivery notes box. To help improve safety when they make the delivery, all orders will arrive in free bags. 'Our drivers will deliver to your doorstep while keeping a 2-metre distance from you. If you live in a flat, your groceries will still be delivered to your front door,' Tesco explained.
There are purchasing limits on some popular products such as pasta